The new economic & social norms haven’t been easy on businesses in the hospitality industry - bars, coffee shops, restaurants, your boutique bakery shop. Dine-in, buffets, catering - everything stands canceled.
While you continue to put out immediate fires, now is also the time to innovate and have your email marketing game on as the whole world is coming online.
If you are adapting to the new normal of the world, you are probably already doing deliveries or curb-side picking. Your customers need to know this information. They even need to know if you are still in business.
Few emails you should send if you already haven’t:
The only way to build relationships these days is online, so do send some valuable content from your kitchens. Did you use to run a bar? Send steps to make a cocktail. You are making food in the cloud kitchen? Share how you are following health guidelines. This will keep you on top of their minds & they will continue to be your supporters.
If you are just starting out, you are at the right place as we explore why you absolutely need to focus on emails, basic elements of email marketing and the kind of emails you can send. This will help you get started right away. So read on.
Who doesn’t want to increase customer loyalty?
I think only Santa. He is the only one who hasn’t sent me an email.
But, you do. You want repeat-customers, visiting you more frequently & even bring along their friends and family.
You can use email marketing directly with offers and reminders and indirectly by growing the relationship to get true fans of your restaurant or cafe.
How will email marketing help you gain customer loyalty? Well, you can use the following kinds of emails:
Data from your email campaigns can tell a lot about what your audience cares about and how can you connect with them, better.
For example, if you send an email informing about the new menu and a lot of people turn up the next weekend, that will show that the new menu sounds exciting. If they open the email but don’t take action, that will show you that you need to change something.
Managing local marketing for companies with multiple sites is challenging. But with email marketing, it’s easy since it allows you to segment audiences with geographies.
So you can maintain consistent branding while aligning messages to each local area.
Let’s keep it simple and first discuss the two basic things you need for email marketing - a list & an email.
Rather than focusing on some vanity metrics on social media, it’s worthwhile to build an email list where you can get undivided attention from your patrons.
But don’t get lured into easy ways and buy an email list or just scrap it off the internet. Invest some time and strategy to build one. A list that will hear your stories, engage with you and ultimately contribute to your business.
Have pop up form on your website
Use the footer to put your signup form
Use Facebook page to drive people to sign up
Use the hard copy of the receipt and pique their curiosity so they do sign up
People are more likely to engage with you if they associate a good feeling with your brand.
And what better way to do that other than sharing images of food, people having a good time at your restaurant or chef cooking your meal with perfection.
So include large, mouth-watering pictures of whatever you are trying to promote, without making it too spammy
Welcome emails are a perfect opportunity to engage further with customers as their interest is at peak when they sign up.
Tips to write a great welcome email
Automated emails are emails to your subscribers automatically from your email service provider (ESP), based on a schedule, or triggers that you would have defined.
A trigger can be a specific date, event, or subscriber's activity that tells your system to send out a related message.
Here is an example
Trigger: New subscriber
Action: Send Welcome email
Trigger: Subscriber’s birthday
Action: Send a coupon & invite to celebrate at your restaurant
Automation can help you provide a personalized experience to subscribers & help you save time and effort.
Your team will not need to spend time manually compiling email lists and scheduling messages. Instead, they can focus their time on other creative campaigns.
If you have been working for months on crafting your new menu & are about to launch it, email marketing can be a very effective channel to communicate that.
Don’t depend on social media feed where our attention is as little as that of a goldfish & scrolling speed as fast a cheetah.
The subscriber receiving a menu update would feel like they are valued and they are part of the launch. Thus bringing them back to your restaurant and building a stronger bond.
People rarely give you feedback on a form and almost never on your face.
There is a higher chance of someone giving genuine feedback if asked on email.
In case they have a complaint, it’s better they can rage it on the feedback form, rather than on some review site. And if they went satiated and happy from your restaurant, you can always use the collected feedback as a testimonial.
Email marketing definitely enjoys higher engagement if you are trying to push app downloads for your cafe or restaurant.
Not only that, but you can also use remarketing and creative campaigns to explain in details how to use the app and how it can help you.
Here is how Starbucks does it:
Email marketing helps you reach your audience all over the globe. Although social media can do the same, it does not show who interacted with your content and how.
You will need automation to send event-specific emails and gorgeous, professional-looking templates to make your content stand out.
You will also need an ESP that has a good delivery rate. Because you don’t want to spend all that money and time into capturing a stunning dish only to find out that email hit the spam box of your subscribers.
If you are looking for an affordable option that has all these right elements to help you run successful email marketing campaigns, you should checkout SendX.
SendX has enabled 3000+ companies to tap into the power of email marketing. It has helped businesses truly drive their email marketing strategy and that’s why it’s getting recommended by top marketers.
You can try it for free for 14 days. It’s simple signup with your email & no credit cards are required.