If you are reading this it is highly likely that a portion of your email traffic is landing in SPAM.
You must be pondering - "why are my emails going to spam", “What did I do wrong in the last few weeks that caused my emails to land in SPAM?”, “Am I being too aggressive with my email marketing campaigns?” Or “Is it the new Email Marketing Provider which we moved to recently?”.
The tragedy is:
You don’t have to be a spammer for your emails to land in SPAM.
It is very likely that you were part of the collateral damage in a war being waged against email SPAM.
For some reason (probably unintentional) your emails mimicked the behavior of a Spammer and they were sent straight to the email graveyard (read: spam folder).
The goal of this guide is to teach the rules of this war to You (a non-Spammy innocent civilian) so that you can stay off those dangerous territories.
Before we jump into rules, a quick line on how email delivery infrastructure works.
In order to deal with the email SPAM problem, Internet Service Providers (ISPs) and Email Inbox providers (like Gmail, Yahoo Mail, AOL etc.) rely on SPAM filters, Firewalls and Blacklist directories to keep your inbox free of "Unsolicited” SPAM emails.
I would strongly recommend checking out our definitive guide on email deliverability to learn more about how exactly this works.
There is 3 broad class of reasons because of which your email might land in SPAM.
A). Your email looks (design, copy, header) like a SPAM email
B). You Domain has a poor reputation
C). The IPs (read: email servers) over which you are sending emails have a poor reputation.
A lot of factors (70+) contribute to the above and here, with this guide, we deconstruct each one of them. Also, if your email is landing in SPAM it is highly likely that you are violating more than 1 law across the 3 classes.
Few Abbreviations & Definitions which I will be using in the article:
ESP - Email Service Provider. By ESP I specifically mean email marketing softwares (like SendX) that help you send emails.
Inbox Providers - Companies that provide an Inbox for your email (Gmail, Yahoo Mail. Outlooks, Hotmail, AOL, Apple Mail etc.).
Spam Filters - Decide whether the email should exist in the inbox, promotions tab, spam folder or whether it should be blocked completely.
IP Address - Internet Protocol Address. In this article's context it refers to the unique public address of the server over which your emails go. This is typically maintained by the ESP.
So, let's get started with deconstructing all the LAWS of the SPAM WORLD and answer the question which every email marketer encounters at some point in their career - "why are my emails going to spam?"
Why are my emails going to spam?
A). Your Email Looks (design, copy, header) Like a SPAM Email
The spam filters and firewalls take a look at the anatomy of your email, match it with commonly occurring themes (of a SPAM email) and decide if your email is SPAM or not.
Here are all the various factors that a spam filter takes a look at:
1). Keywords in your email body
These are also known as SPAM trigger words. It highly likely for an email to be SPAM if these keywords are frequently present in your email. With highly sophisticated AI and Machine Language being used inside SPAM filters, this subject is more complicated than just simple words being present and their frequency. Always take an objective look at your email and see if you're being too pushy or sales-y.
Here are the words that you should either avoid entirely or at least avoid overusing:
- cancel at any time
- check or money order
- click here
- dear friend
- for only ($)
- free or toll-free
- great offer
- increase sales
- order now
- promise you
- risk free
- special promotion
- this is not spam
- money back guarantee
2). Keywords in your email subject line
Pretty similar to the above point. Avoid using pushy words in your subject line and stay away from words like (lottery, prize, fortune etc...).
3). Image / Text ratio
A common trick used by Spammers is to hide all SPAM trigger words in an image and use the email text body for only neutral words. Since most SPAM filters do not process the image for text it gets past them. So, an email which a really skewed ratio of Image/Text can start getting flagged by SPAM filters (in case a bunch of people mark the emails as SPAM).
4). Alt Text not present in images
Some email users don't allow the display of images by default. The images i your email won’t show to such users making your email look spammy. This can further lead to them marking the email as SPAM. SPAM filters will take this feedback and over a period of time will start considering most of the emails with a similar signature as SPAM.
A simple way to handle this is to use Alt text with your images. Alt text is a text that shows when the image is not displayed.
5). Similar email being marked as SPAM by email users
This is how SPAM filters learn new email SPAM patterns. If your emails are landing in SPAM and Gmail is giving a message like the following it is likely time to change the copy and HTML templates of your email.
The best course of action is:
a). Click the "Report not spam" button
b). Change your email copy
6). Links inside the email
If the links inside your emails point to a suspicious domain or a URL which has been flagged as fraudulent then it is very likely your email will land in SPAM.
Beware - This can also happen if you are using an email marketing software and the domain they use to re-write links (to track link clicks) is spammy.
7). Using URL shortener in email
This might come as a surprise. But, the reason for this is simple - A lot of Spammers use URL shortening services like bit.ly to hide their spammy URL. Never use URL shorteners in your emails.
You can find the most abused URL shorteners over here
These laws lay down guidelines and not following them can not only attract heavy penalty (According to the FTC, if you violate the law, you could be fined $11,000 for each offence—that’s $11,000 for each email address on your list). Here are a few things to keep in mind:
8). Not having Unsubscribe link in the email footer
All marketing emails need to have a clear way for users to opt-out of them. If you are sending emails to opted-in list(s) ensure every email going to them have a way for them to opt out of them using an unsubscribe link.
9). Not having a Physical Address in the email footer
All opt-in emails need to have the physical address of the company in email (in the footer).
10). Not having an Unsubscribe Link in the header
This is not mandated by law (considering you have a unsubscribe link in the email footer) but email providers like Gmail consider this an important signal of reputation. This is how the unsubscribe link in the header will look like:
11). Missing 'From Name'
This can happen if you forget to add this while creating your email campaign and the email marketing software you use does not stop you from sending the campaign. Most of your emails will land in SPAM folder and also your domain and IP reputation will take a severe hit.
12). Missing 'Subject Line'
This can again happen in case you forgot to add a subject line while creating your email campaign and the email marketing software you use does not stop you from sending the campaign. Again, almost all your emails will land in SPAM folder and giving a beating to your domain and IP reputation.
13). Missing 'Email Body'
Again, this can again happen in case you forgot to add the email body itself while creating your email campaign and the email marketing software you use does not stop you from sending the campaign.
14). Missing Plain Text version of your email
This is applicable in case you are sending HTML emails.
Every HTML email should have a plain text version.
There are three reasons for this:
a). Spam filters prefer a plain text version
b). Some email users prefer text emails
c). Email provider serves this email version for users on a slow internet network
Unless you are sending a simple plain-text email, multi-part MIME should be part of every email.
Multi-part MIME (Multipurpose Internet Mail Extensions) bundle together a plain text version of your email along with the HTML version.
As Tom Burke explains:
A multipart MIME message is like a package with multiple boxes within it. In your standard HTML + text message, both types of content are sent in the email. Your email client, assuming it understands MIME format, will decide which of the boxes to open and display to you."
We at SendX, automatically generate a plain text version when ever HTML email, so if you are using SendX for your email marketing, you can consider this steps as done.
15). Different versions of HTML and plain text email
This adds on to the above point. Ensure you are not having two altogether different messages in your HTML & plain text versions. You don't need to be too clinical about it, just ensure that your email does not signal anything suspicious to spam filters.
Again, SendX takes care of this for you as well by auto-generating the plain text version of the HTML email.
16). Broken HTML
Broken HTML will appear sloppy and unreadable on certain (or all) email clients. Not only will users mark your email as SPAM, but it will also alert SPAM filters (they will think you could be a lazy spammer using unsophisticated tools).
An important note here - I have seen way too often, marketers copy content directly from Microsoft Word, Excel, Powerpoint, etc. Beware, these applications add additional unwanted characters to your message source. Always copy your content to a plain text editor that strips off all such characters.
17). Email Size > 100KB
Now, the debate is out if email size impacts your SPAM score. Email Acid team did a test on this and this is what they had to say:
We created text-only, HTML emails in various sizes, from 15-650KB.
We found that sending a file size between 15KB-100KB is A-OK. These emails successfully passed through all our spam filters with flying colors!
Deliverability issues began to occur once the email file size was over 100KB. Every email from 110KB to 650KB wound up failing multiple spam filters. Interestingly enough, once the email file size was over 100KB, the number of spam filters that failed each email stayed the same. For example, an email that was 110KB got caught in the same 7 spam filters as an email with a file size of 650KB.
Multiple studies point that there is a correlation between email size and deliverability. We would recommend keeping emails between 15KB-100KB to ensure healthy deliverability.
18). Unsafe OR binary attachment
This is an obvious one. Scammers use this technique to steal your data. You would see a warning in Gmail like this:
19). Image only email
Here are the reasons we think sending Image only emails could be bad for you:
a). Typically email clients don't parse the text and hence this technique has been used by Spammer emails. Your emails will get shout down by spam filters and firewalls that place a higher weight on this.
b). Image only emails will likely have an empty text field (refer point #14).
c). Some email users don't allow the display of images by default. For them, your email will come as empty (with only Alt text if you have followed point #4) to such users making your email look spammy. This can further lead to them marking the email as SPAM.
It is better to be safe than sorry in such grey areas. Avoid sending emails with a single image in them.
20). Non-responsive email design
This in itself will not directly cause your emails to land in SPAM.
But, considering that the majority of emails are now opened on a mobile device the likely hood of users marking your email as SPAM will increase if the email does not render properly in front of them (who can blame them?). If this happens enough, all such emails could, slowly but surely, start landing into SPAM folder and your domain and IP reputation will get adversely affected.
We understand how important responsive templates are in the email marketing world. All email templates inside SendX are responsive by default. Not only that, we have created one of the biggest responsive email templates resources on the web (till date). We have crafted some of the most beautiful email templates and offer them for free for our fellow #email #geeks :)
21). Using unsupported HTML tags and CSS attributes
Like the point above, this in itself will not directly cause your emails to land in SPAM. But, an Email that does not render properly will start getting marked as SPAM.
Here is the thing: Email HTML is NOT equal to Web HTML.
There are a lot obvious HTML tags and CSS attributes that not supported by major email clients (major culprit being - Microsoft Outlook). Taking a cross section what is supported by all email clients, the safest way to design an email is to use HTML tables.
Spam filters and more importantly firewalls always take a "better to be safe than sorry" approach. So, all your well-intentioned emails with any type of script will go straight to SPAM folder.
23). Using iframe tag
An iframe is an HTML element that embeds content from one website into another. Iframes more often than not contain scripts and will simply get blocked.
Instead of using iframe use a link to your content you want to embed.
24). Using flash
Most email clients simply don't support flash content as it is considered unsafe for something as sensitive as email. Email clients block emails containing flash.
You can use GIFs as an alternative make your email more appealing.
25). Using HTML forms
26). Using rich media content
All major email clients don’t allow the ability to view rich media content as they don't support HTML5.
Remember: Email HTML is NOT equal to Web HTML.
The email with this type of content will look spammy to most of your users and will ultimately lead to emails getting marked as SPAM (if they make to the inbox).
27). Spelling and Grammar Errors
Poorly Written Email Copy
These are a type of email style you must avoid - Emails which have spelling mistakes, loud fonts, bad colors etc. Sounds obvious? Not really. If you are a psychology junkie, the reason for this might blow your mind.
This is the secret reason why most scam emails are poorly written - It is not because the scammer has poor English or is lazy. It is because a poorly written email self selects the most gullible victim. Read the last sentence again. Now. Done?
What would you do if you really get scammed - Report it to the police.
This is a bad outcome for a scammer. They would rather want you to ignore the email Or mark it as SPAM, which is what a poorly worded email does!
It self selects people who are at the bottom of the pyramid because of
a). They would fall for it easily (due to blind spot due to lack of knowledge + greed)
b). They won't have the resources to come after you after being scammed.
And...I didn't come up with this theory. Check out this paper from Microsoft Research that talks in depth about this topic.
You will find very similar patterns in phishing emails as well.
Mind = Blown
This is how I reacted as well!
Okay, enough of a detour. So, why did I tell you this?
a). Any of this obvious and stand out slips will alert SPAM filters.
b). Obvious, but, worth repeating - the user will mark the email as SPAM hence indirectly affecting your reputation.
So, here are things you should avoid:
28). Fonts and Color
29). A lot of Exclamations!!!!! and $$$$$$
30). Using phishing phrases
This will typically happen only if you are sending emails in an unauthenticated manner or using brand names in the emails which are most regular victims of Phishing attacks.
31). Malformed From Email address
Avoid frequent changes to the From Email Address field and avoid obscure from email fields like email@example.com, firstname.lastname@example.org. We strongly recommend our users to use trustworthy email addresses like “feedback@”, “newsletter@”, “support@”, "hello@”, <your_name@> etc.
We can't tell for sure if this goes as a direct signal to SPAM filters but we have seen emails with trustworthy addresses getting much better open rates. Also, weird obscure email addresses can make some users mark them as SPAM (affecting your domain and IP reputation).
B). Domain Reputation:
Your domain (which you use to send emails) reputation plays a vital role in deciding whether your emails should get delivered or not. To borrow an analogy from the finance world, it is a lot like a credit score for your email domain. If it is high, you will get good deliverability. We have seen it is equally hard to reverse a bad domain reputation and impersonation techniques (like using a new domain/sub-domain to send emails) rarely work. With SPAM filters getting really sophisticated it is getting impossible to be a bad citizen in the world of email without permanently damaging your domain reputation.
That said, let's deconstruct what the factors are that contribute to it.
32). Purchased email list
This is the causation for a lot of the reasons listed below. If your email list is purchased then automatically a portion of your email receipts will mark them as SPAM and you will have a high bounce rate (since a purchased email list is created using a lot of techniques where a email validity is not always guaranteed).
33). People marking emails as SPAM
This should not come as a surprise. If people mark your emails as SPAM, your domain reputation will get effected.
When your subscribers click on Mark as SPAM option then a SPAM complaint is logged by mailbox providers like Gmail, Yahoo, AOL, Outlook etc. notifying ESP's about the same.
Since SPAM complaints are an explicit user signal about unsolicited emails, even a 0.3% SPAM rate may stop your email from inboxing for your subscribers.
SendX automatically removes all email addresses from your list as soon as we detect they have marked your email as SPAM for the first time. This ensures that you do not send any further emails to those users. We do this to protect the domain reputation of legitimate users.
34). Email Bounces
Bounces are emails that never reach your subscribers. They are classified into two types:
a). Hard Bounce - Hard Bounce is an email message which bounces back OR returns to the sender because the recipient's email address is invalid.
b). Soft Bounce - Soft Bounce are temporary failures because recipient's email mailbox is full, down or out of office.
Hard bounces affect your domain reputation much more than soft bounces since it is a clear sign that something is wrong with your email list.
You should get alerted if your email campaign has > 5% bounce rate.
SendX automatically removes all hard bounce email address from your list as soon as we detect it for the first time. This ensures that your domain reputation does not get spoiled by repeated email bounces.
35). Gmail users blocking your emails
This feature was introduced by Gmail in 2015. If someone blocks your email, you will never be allowed in there inbox again (until they unblock you). Needless to say if this happens a lot with the emails from your domain then your domain reputation will take a toll.
35). An unusually high number of abandoned emails in your list
For SPAM filters this smells more like a purchased list. List sellers bloat up their list size (to sell at a higher price) with abandoned emails. These addresses don't bounce so they get lesser complaints from there buyers.
36). Having SPAM trap emails in your list
These are like the secret agents of SPAM filters.
They are fake email addresses which are published in a hidden location of the web. The only way these email addresses can be a part of any list is via harvester programmes(crawling for emails) or list purchase.
37). Using free email address as your From Email address
If you are using an ESP (like SendX) then you need your own domain to send emails. The reason you can not use free email address inside a 3rd party system is that they have strict DMARC policies.
If you have your own domain you can set DMARC policies that will tell receiving servers how to handle emails that have failed the DMARC check.
38). Not having a valid website
This is typical behavior of a spammer. They buy domains to send emails not to host a website on that domain. In case you are buying domains to only send emails, ensure you either redirect that domain to parent business website or host a simple page like this.
39). Inconsistent Email Volume
This again is typical behavior of a Spammer. Also, can you think for legitimate business who will suddenly increase their email volume by 100x?
Sudden changes in email volume is always looked at suspiciously in the email world.
Email authentication is an important topic if you are using a 3rd party ESP (like SendX) to send your emails. If you are using a mailbox provider like - Gmail, Yahoo Mail, AOL, Apple Mail etc then your emails will be authenticated by default (if everything is setup correctly).
Quite simply email authentication means - that you (owner of the domain) are giving required permissions to a 3rd party ESP (like SendX), to send emails on behalf of your domain. In case you are wondering if it is even possible to send emails from a domain without providing permission (from the domain owner), the answer is YES. You would have seen emails having via <some_domain_name> in the email header like following.
If not, go check your inbox and you are sure to find several emails like this. This simply means Johnny Appleseed's domain is sending this email over the authentication of sendx.io domain. To read in-depth about email authentication I would recommend reading the Email Authentication section of our Email Deliverability guide.
Needless to say, this is not the best way to send emails. And SPAM filters look at such an email with suspicion. A lot of spammers also rely on this technique since they are able to leverage the good domain reputation of the ESP.
Always ask for your ESP to provide email authentication. At SendX, provide email authentication for free in every plan and strongly encourage our users (during on-boarding) to get their domain authenticated with SendX.
Here are common mistakes we see people make (when it comes to email authentication):
35). Not adding SPF Records
It stands for Sender Policy Framework. It is an email authentication method to detect forged sender addresses in emails. It is a TXT DNS record entry which allows an IP or a set of IPs or email servers to send emails for you. All emails not originating from these servers will be considered as unauthenticated. Email inbox providers check this to either reject the mail entirely or send them to Spam of the receiver's email ID so that no one else exploits you as a sender. It is best practice not to allow more than 10 servers to send emails on your behalf.
To test this, you can open any email that you received and check the headers and/or the original mail. The "mailed by" domain tells you whether or not the SPF is applied properly. It should match the domain of the from email address.
In inbox providers like GSuite, there is a simplified description of the header in the original email stating whether the SPF passed.
You can also lookup for your SPF Records here.
36). Not adding DKIM Records
It is the abbreviation for Domain Keys Identified Mail. It provides a mechanism to verify that the email message has come from the domain it is claiming to and the message hasn't been tampered with along the way. This is done using a two-way (private key and public key combination) authentication. The public key is usually supplied by the ESPs (again, in the form of a TXT DNS entry which can be queried globally) and the private key is used by themselves to encrypt the entire or a part of the email, which can be decrypted on the receiving end by using the public key. If the decryption fails, the receiver knows that either the domain hasn't allowed this email to be sent or somebody in between has tampered the email (man-in-the-middle attack).
To check whether your DKIM is valid, you can check the email headers and look for "signed by".
In inbox providers like GSuite, there is a simplified description of the header in the original email stating whether the DKIM passed
You can also lookup for DKIM here.
37). Not adding (or incorrectly adding) DMARC
DMARC is a declaration from the sending domain that their owner knows about email authentication and receivers should receive fully authenticated emails (including both SPF and DKIM) originating from them. It also declares what actions should be done to emails not having the proper authentication. They may include: letting them be or not affecting them, sending them to the spam folder or blocking such emails entirely. When DMARC is added for any domain, it can be configured so that inbox providers like Gmail, Outlook, Yahoo etc can send regular email reports as to how many emails were encountered with/without proper email authentication and what actions have been taken.
This can be added directly by domain owners following the steps in https://dmarc.org/overview/. Although the absence of DMARC doesn't cause emails to land in Spam folders currently, most email inbox providers are fighting towards mandating this since the domain owners are much more in charge and help fight email spam globally.
DMARC entry can be checked in the original email data and inboxes like Gmail also provide simplified headers for it.
38). Using via Domain
If your ESP doesn't provide you with authentication/whitelisting details(SPF/DKIM), the ESP uses its own via domains to send your emails. These temporary domains are authenticated by the ESPs themselves most of the times or are not authenticated at all. This means that not only would your emails go over their servers, but also, your email deliverability would depend on the reputation of these via domains which might be used for their multiple clients with variable email sending habits. This could impact the deliverability and open rates on your campaigns heavily.
You can check the "mailed by" and "via" domains in inboxes to validate that your settings are correct.
39). Domain Present in Email Blacklists
Domain blacklists are quite simply a directory of domains that have been involved in suspicious behavior. A lot of publicly available blacklists (300+) have been created. SPAM filters refer to one or more of these blacklists when they decide if your email should make it to the inbox or not.
We proactively help our users and help them get delisted from these blacklists. Do reach out to us for more help in this regard.
40). Domain Age
This one might sound obvious, but in the email world this is even more important.
It is much easier to spoil your reputation forever when your domain is young. This is because - buying new domains and sending SPAM over that is a typical signature of an email spammer. So, spam filters are extra cautious about you in your early days.
If you have maintained a good email behavior for years it is hard to damage your reputation until something really tragic (like a phishing attack) happens using your domain.
41). Sending a lot of emails in a very short period of time on a new domain
This is a typical signature of a Spammer. Also, a new domain (read: business) cannot build a big email list organically overnight. So, if you try sending, say, a million emails over a brand new domain, most of them will go right into SPAM + the domain reputation will take a hit and you would see that domain getting added to a variety of domain blacklists.
42). Frequent changes in the email sending domain
This behavior again mimics the behavior of a Spammer. Avoid changing your From Domain frequently for the purpose of improving email deliverability. SPAM filters know what all domains have been used to send emails for a business (the marketing domain, that is). If your older domains have a poor reputation they have high reason to believe that you will continue that behavior with the name domain as well.
Email providers don't talk about it openly but we have seen email engagement to be really important in getting good email opens. Also, this entire topic is contextual in nature. For example - your emails might start landing in SPAM for a user who has not interacted your last 10 emails but for a user who has opened 3 out of last 10, the emails will still reach the inbox. But, if a majority of your users don't open your email, email providers have a strong reason to believe that the emails from this domain are no longer adding value.
Here are the behaviors that result in a bad email engagement:
43). Not cleaning your email list
There is no point sending emails to a user who does not open your email. You are not only wasting your money but also adding to a poor domain reputation. I can't recommend this enough. Whenever we onboard a new customers experiencing low opens, we recommend them to prune their email list.
From a domain reputation standpoint:
50% email opens for 5,000 subscribers (2,500) > 20% email open for 50,000 subscribers (2,500)
44). Non opt-in email list
This one should be pretty obvious by now. Apart from getting a lot of SPAM complaints and email bounce, people won't engage with your email(they don't know you... why will they?)
45). Not having a double opt-in list
My point of view on this driven by this simple logic - You don't make money from the size of your list (unless you sell email lists, which I sincerely hope is not the case), you make money when people engage with your emails. DOI leads to better engagement and hence better domain reputation.
Email list size is a vanity metric for most businesses.
Be sure about the value you want to deliver with your email marketing and test out both the SOI and DOI for that. Whichever moves the needle, go for it.
So, I leave it up to you to take a call on this.
46). Your subscribers delete your email (without reading them)
This is worse than an unread email. This tells that users are confident that they will not get any value from your email(s). Of course, there is little you can do to directly change this except to write better email copies and even better email subject lines.
In case you are stuck with email subject lines, we have created the biggest collection of best performing email subject lines here.
47). Not asking users to add/mark your email address in address book/safe sender list
This should be obvious.
SendX strongly recommends this to its users. And this step is a part of our deliverability checklist which we go through with for all customers.
Gmail subscribers should be encouraged to create a filter to ensure none of your emails ever go to SPAM. This is a really neat trick that you must follow.
Here is how you do it for all popular email clients.
48). Not segmenting the list (sending every email to all subscribers)
This might change based on your business. If you cater to users with multiple interests it is best to segment them based on that and so that you only send relevant emails.
Segments are a combination of (and) and (or) conditions on top of lists, tags and custom fields.
Using them you can hyper-target your audience and tune the exact message so as to convert them.
So say you can create a segment of all users who have downloaded ebook A (tags) and have signed up in less than 1 month and have done a total purchase of $500.
SendX is a has powerful segment creator to help you do just that. We can help you segment users based on 50+ various attributes like - type of page visited, company name, age, gender, DOB, email opens, clicks. Know more about it by getting in touch with us.
49). Not sending campaigns at the right time (time zone + likeliness to open at a particular time)
Note - This is not valid for time-sensitive emails.
The most optimum solution for an email marketer would send an email right when the users open their mailbox. The email will be right at the top! Of course, this would require telepathic powers and sadly the world has not reached there yet!
But, we have a solution for you until then. SendX has two really cool features that help you come as close as you possibly can to a user's active time.
a). Smart campaigns - We learn your user's email open time. If you send a smart campaign we send an email to them at a time they are most likely to open the email (based on there past behavior)
b). Geo optimized delivery - This is important if you have subscribers from across the globe. Suppose you want to send a campaign at 9 AM, Geo Optimized Delivery ensures that everyone gets the email at 9 AM their local time. That's right, no more sending marketing emails to your subscribers at 2:32 AM!
50). Secondary level email engagement metric:
These would matter the least out all the above but worth mentioning:
- Link Clicks
- Multiple Email Opens
The point is simple - The more users engage with your emails the more SPAM filters will get confident about your domain.
Email engagement = Email providing value to recipients
Otherwise, why would they spend time engaging with it?
We have seen Gmail being especially stringent about it especially in cases where you are using GSuite for your regular emails. Here are few cases to be aware off:
51). No real inbox for your domain
You need to have an email inbox for your domain (which you want to use to send marketing emails). It will give you legitimacy in the email world.
Email providers and Spam filters will get to know this since your domain:
a). Might not have MX record (Mail Exchanger record) - This is a publicly available record.
b). Reply emails will bounce.
52). No inbox for a from email OR reply-to email address field
If you are sending emails using a from email address which does not have a real Inbox you might be successful initially but, pretty soon you will start facing issues. Email providers and SPAM filters will know this is an invalid email once your receipts try to reply (because the reply emails will bounce).
This is the same reason it better to never use a <no-reply>@ email address in your "from" OR "reply-to" email address.
Remember this: Say No to No Reply.
53). Very Low Mailbox Usage
There are two problems here:
a). This is typical behavior of a sophisticated spammer.
b). This is never a behavior of a real business. Ever heard of a business that sends a lot of marketing emails but doesn't use emails regularly to run their business?
55). Inconsistent domains for from email & reply-to address
Email header has an option for you to explicitly set an email address that will get auto-filled when the recipients click on the reply (email) button. This helps in cases where you want all the replies of your email campaign to be diverted to a specific address (like - support@ or marketing@) without flooding your inbox. Just be sure that your From Email domain and reply-to email domain are same.
At SendX, we have seen emails that were landing in SPAM started going to the Inbox after changing this very thing.
56). Very frequently changing IPs
IP/Infrastructure Reputation refers to the backend infrastructure which is used to send emails. This is taken care by the ESP you are using to send an email. Very Frequently Changing IPs for your email is typical behavior of a Spammer (as they keep trying new IPs for better delivery).
57). The domain used for phishing attacks
This can happen if your domain got compromised by hackers. The domain used to do the attack will get blacklisted pretty quickly.
C). IP/Infrastructure Reputation:
IP/Infrastructure Reputation refers to the backend infrastructure which is used to send emails. As a marketer or an email user you never interact with it directly.
Taking our finance world analogy of credit score to the next level: if domain reputation was the credit score for your email domain then IP reputation is the credit score for the IP (email server). Again, a lot like domain, it takes time to build an IP's reputation.
In order to know the reputation of an IP you should check it's Sender Score. Anything above 90 is a healthy score. Sender Score is a comprehensive reputation measurement covering email senders worldwide.
You need decide on what IP infrastructure should be sending emails - shared or dedicated based on your business requirements.
Here are the pros & cons of both the choices:
a). Dedicated IP
This is best when you are sending a consistently high volume of emails. Dedicated IP will be used exclusively to send your campaigns only.
It helps you built a reputation over a period of time. It allows you to be in total control over your email deliverability.
On the flip side, inconsistent sending pattern or dips & spikes in email sends may lead you being classified as a spammer.
If you are sending more than 200k emails on a consistent basis per campaign then opting for dedicated IP will be the better choice.
b). Shared IP
When you are just getting started as a business or have a very less number of subscribers (less than 100k) then you won't have consistent email sending volume.
On a shared IP pool, you will have many businesses sending from the same IP. This leads to a consistent sending volume which in turn helps improve email deliverability.
If your email deliverability and open rates are below average than others in the shared IP pool then your email deliverability will get an uplift.
On the flip side if your deliverability is better than other members of the shared IP pool then you may experience a dip.
But, why do SPAM filters and Firewalls consider the reputation of the IP at all? This is required to ensure anyone who provides email infrastructure has skin in the game in keeping the email traffic clean.
An IPs reputation takes a hit whenever unsolicited emails of any kind are sent over it. So, email infrastructure providers have to ensure they do not allow Spammers over their infrastructure.
Since an IP's reputation is so much dependent on the kind of emails that get sent over it so, a lot of reasons that affect the domain's reputation also affect its IP.
Here I am listing all the reasons that affect IP reputation and explaining those that are specific to an IP reputation alone.
58). IP not warmed up properly
IP warm-up is a process to establish a reputation for a new IP. Or even an IP that has not been used for some time. This also makes it difficult to send a lot of emails over a new infrastructure. A lot of ESPs do not warm-up their IPs correctly which leads to poor deliverability for their users. If you are facing such issues there is little you can do about it apart from requesting your ESP to move you to a different IP or switch to a new ESP.
59). IP Server not configured properly
If the backend of the ESP is not configured to add all proper email header, authentication parameters, and encryption then the emails will get rejected by Email providers (like Gmail, Yahoo Mail, AOL etc.)
60). IP Present in Blacklists
Just like domain blacklists, there are IP blacklists as well. If an IP gets blacklisted the emails that go over that IP get affected as well.
Here is a way to check if your IP is in any blacklist.
We proactively help our users and help them get delisted from these blacklists. Do reach out to us for more help in this regard.
61). Not having TLS Authentication
Email runs over the top of a protocol called SMTP (Simple Mail Transfer Protocol) which is unencrypted by its very nature. TLS or transport level security provides a mechanism to encrypt email messages which prevent the content being read from entities other than the intended recipients.
You can check this using the email headers when you receive them. If your ESP is not using TLS authentication for their IPs, it will affect their reputation.
62). Inconsistent Email Volume over the IP
If your IP is sending 10,000 emails one day and 500k emails on the second day then there is something wrong. The IP you are using should be sending emails to maintain its reputation. If by any chance the volume drops drastically, then your ESP should warm-up the IP again to maintain reputation.
Sudden changes in email volume are always looked at suspiciously by the SPAM filters.
63). IP not having Return Path Certificate
Return Path is a company that provides data and insights to help organizations optimize their email marketing. They also provide certificates (to ESPs) that is used as a signal of better authority by major email providers. You can check more details about that here.
64). IP used for phishing attacks
If the IP has been used for phishing attack it's reputation will drop overnight and you can know that by seeing the drop it's Sender Score. You should move to another IP in such a case.
Here are other reasons which lead to poor IP reputation. These are same as what effects the domain as well, so I won't go into in depth detail:
65). Purchased email list
A purchased list will take a hit on your IP reputation due to reasons already discussed in the Domain Reputation section. It could be either you or other senders who are sending emails over the IP you are using.
66). Users marking emails going over the IP as SPAM
This is the most common reason for the IP losing its reputation. If you are on shared IP, then someone else spamming can make a part of your emails go to SPAM as well.
67). Email sent over the IP getting bounced
Just like a domain, an IP will lose its reputation if consistently a high percentage (> 5%) of emails sent over it is bouncing.
68). SPAM trap emails present in the emails going over the IP(s).
As I have already covered, SPAM trap emails are like the secret agents of SPAM filters. Just like in case of domain reputation, your IP reputation will take a beating if a lot of SPAM trap emails are present in the emails going over the IP. This is an indication for Spam filters that the ISP is allowing bad email traffic over its infrastructure.
69). Emails sent to a non opt-in email list(s)
Non opt-in email list means that the email users present in the list did not give consent to get (marketing and sales) email from the respective business. This the definition of a SPAM email. Hence a non opt-in list is looked down upon by SPAM filters. How do they know it is a non opt-in list? The email recipients will mark the email as SPAM and it is highly likely that the list will have higher than usual bounce and SPAM trap emails.
70). Sending a lot of emails in a very short period of time on a new domain
This has a direct impact on the domain reputation but also expect your IP reputation to take a hit too since it is regularly allowing this behavior. As mentioned before, the email gatekeeper penalizes the email infrastructure for even allowing such spammy behavior over there IPs.
71). Not having an inbox for domains which are sending an email over the IP
All sending domains over an IP need to have an email inbox for their domain.
Spam filters will get to know this since the domain:
a). Might not have MX record (Mail Exchanger record). This is a publicly available record.
b). Reply emails will bounce.
You will start seeing a hit to your IP reputation if this happening regularly.
72). Not having an inbox for a "from email" OR "reply-to" email address that is used while sending the email over the IP
Now, there could be a scenario when the domain has inbox BUT the "from email" being used while sending the email does not. A common example of this is <no-reply>@ email addresses.
SPAM filters will know this is an invalid email once your receipts try to reply (because the reply emails will bounce).
You will start seeing a hit to your IP reputation if this happening regularly.
If a portion of your email traffic is landing in SPAM then you are leaving money on the table.
A portion of your prospects and users are not getting important messages from you like: pricing changes, deal emails, new features, and product updates, upgrade opportunities and a host of other things.
Your revenue is leaking because your emails are landing in SPAM.
But, understanding why your emails are landing in SPAM could be really complicated.
With this guide, we have attempted to lay down all that LAWS that govern the SPAM world.
So, that you are no longer part of the collateral damage in a war being waged against email SPAM.
SendX complies with all the above laws.
In case your emails are landing in SPAM and you are struggling to figure it out all your self, reach out to us for help.
Don't leave money on the table, fix your revenue leakage now.