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Building a community with email marketing
Priya NainMar 27, 2024 6:21:46 AM9 min read

How to Build a Community With an Email Marketing Platform

Building a community is about more than just gathering people together. It's about creating a space where connections can flourish, ideas can be shared, and relationships can grow.

An email marketing platform offers a unique opportunity to foster this sense of community in a digital age.

In this blog post, we'll explore how leveraging an email marketing platform can help you reach out to your audience & also engage with them in a meaningful way, turning your subscribers into an active, vibrant community. Whether you're just starting out or looking to enhance your existing community-building efforts, this guide will provide you with the insights you need to use email marketing effectively in creating a space where your audience feels valued, heard, and connected.

What is a Community?


In the context of this blog, a community refers to a group of individuals who are connected through a common interest or goal and are engaged with your brand or organization via an email marketing platform. This community is not just a list of email addresses; it's a dynamic group of people who interact with your content, share their feedback, and engage with each other, all facilitated by the communication you establish through email.

The focus is on fostering meaningful relationships, encouraging dialogue, and creating a sense of belonging among members, all of which are facilitated through targeted, personalized, and engaging email content. The ultimate goal is to transform a simple mailing list into a vibrant, interactive community that supports mutual growth and engagement.

How is an Engaged Community Helpful for a Business?How-is-an-Engaged-Community-Helpful-for-a-Business-Internal-Image-18-March-2024

An engaged community is incredibly beneficial for a business for several reasons:

  • Customer Loyalty: Engaged community members are more likely to develop loyalty to your brand. They feel connected and valued, which can translate into repeat business and a lower likelihood of switching to competitors.
  • Feedback and Insights: An engaged community provides a wealth of feedback and insights. Members often share their thoughts on products or services, offering valuable perspectives that can guide improvements, innovation, and the development of new offerings.
  • Word-of-Mouth Marketing: Members of a community who are engaged and satisfied with your brand are more likely to recommend your products or services to others. This word-of-mouth marketing is highly effective and can help attract new customers.
  • Enhanced Customer Support: An engaged community can also serve as a platform for peer-to-peer support, where members help each other with questions or challenges. This can enhance the overall customer support experience and reduce the burden on your customer service team.
  • Increased Revenue Opportunities: Engaged communities can lead to increased sales opportunities. By understanding the needs and preferences of your community, you can tailor your offerings and marketing strategies to better meet their demands, potentially boosting sales.
  • Brand Advocacy: Engaged community members often become brand advocates. They defend the company in public forums, share positive experiences, and contribute to a positive brand image.
  • Resilience: A strong community can provide a buffer against negative events or public relations challenges. Loyal community members are more likely to stick with you during tough times, providing a level of business resilience.

Let's discuss 3 ways to build a community with an email marketing platform.

1 — Provide Member-Only Content

Offering member-only content through an email marketing platform is a strategic way to elevate the engagement and value of your community, creating a unique space that transcends the typical customer experience. By channeling exclusive benefits and information through email, you create a direct and personalized line of communication with your subscribers, setting the stage for a more intimate and engaged community.

When you share exclusive content and offers directly through email, subscribers get a sense of exclusivity and recognition that they are part of a select group. For instance, a financial advisory firm could send out exclusive market analysis reports only to its email subscribers, offering them insights not available to the broader public. This method ensures that the value is perceived directly in relation to the email subscription, enhancing the connection between the subscriber and your brand.

Providing early access to products or services via email also taps into this sense of exclusivity. Imagine a tech company announcing a new product launch exclusively to email subscribers before the general public hears about it. This approach not only fosters excitement and anticipation but also reinforces the idea that the email list is a VIP pass to what your brand offers.

Hosting special Q&A sessions or Ask Me Anything (AMA) events through email is another way to deepen this engagement. Rather than broad public forums, these sessions can be conducted via email, where subscribers might submit questions in advance and receive personalized responses directly in their inbox. Alternatively, a summary of the event or exclusive insights from it could be shared as a follow-up, ensuring that subscribers feel their membership offers a front-row experience to valuable interactions.

Moreover, adopting a subscribers-first model where all announcements, news, or behind-the-scenes insights are shared through email before any other channel not only builds anticipation and excitement but also cements the subscribers' perception that they are your brand's inner circle. For example, a fashion brand could announce its new collection or offer pre-order discounts exclusively through email, making subscribers feel privileged and valued.

By focusing on email as the primary channel for these exclusive interactions and benefits, businesses ensure that the community feels catered to and special, enhancing loyalty and engagement. This strategy leverages the personal and direct nature of email to build a community that feels valued and closely connected to your brand, transforming a simple mailing list into a vibrant, engaged community integral to your business's success.

2— Facilitate Two-Way Conversations

Facilitating two-way conversations is a vital component in nurturing an engaged and interactive community through your email marketing platform. This approach transforms the traditional one-sided communication into a dynamic exchange, fostering a deeper connection between your brand and its subscribers.

To cultivate an environment that encourages two-way conversations, the initial step is to ensure that the signup process for your email list is straightforward and welcoming. An easy and accessible signup form not only grows your member database but also sets the tone for the forthcoming interactive relationship. By minimizing barriers to entry, you invite more people to join the conversation, expanding the diversity and richness of the dialogue within your community.

Once subscribers are on board, regular newsletters can serve as a catalyst for ongoing dialogue. These newsletters should not only inform but also invite responses by including prompts that encourage subscribers to share their thoughts, experiences, or feedback. For instance, a lifestyle brand's newsletter might include a section asking subscribers to share their favorite use of a product or to suggest topics they'd like to see covered in future editions.

User-generated content is another powerful tool for fostering two-way conversations. By inviting subscribers to submit their own content—be it stories, photos, tips, or reviews—and featuring these submissions in your emails, you create a sense of ownership and pride among your community members. This not only encourages more subscribers to engage but also shows that you value and celebrate their contributions.

Surveys are another effective method to invite input from your community. By periodically surveying your subscribers for their ideas on improvements or their preferences, you not only gather valuable insights but also reinforce to your subscribers that their opinions genuinely matter to your brand. This could be as simple as asking for feedback on the newsletter's content or seeking suggestions for new product features.

Enabling comments or replies directly on your emails or through linked platforms can provide real-time feedback and foster a more immediate and interactive form of communication. This direct line allows subscribers to feel heard and engaged, whether they're providing feedback, asking questions, or sharing insights.

3— Incentivize Participation

Incentivizing participation is a key strategy to boost engagement and activity within your email marketing community. By offering tangible rewards, you not only encourage existing subscribers to become more active but also attract new members to join the community.

Rewarding new signups with lead magnets or discounts is an effective way to grow your email list and foster initial engagement. A lead magnet could be an exclusive eBook, a webinar, or a special report that provides value to the subscriber immediately upon joining. Similarly, offering discounts or special offers as a welcome gift can make new subscribers feel valued and increase their likelihood to engage with the brand from the outset.

Gamifying the community experience can add an element of fun and competition, driving engagement to new levels. Introducing leaderboards, badges, or points for various activities like opening emails, clicking on links, or sharing content can motivate subscribers to participate more actively. These game-like elements tap into people's natural desire for achievement and recognition, making the community experience more engaging and interactive.

Spotlighting the most engaged members and top referrers not only provides recognition but also incentivizes others to increase their participation. Showcasing these members in your newsletters or on your platform can create role models within the community and encourage a healthy competitive spirit.

Running regular contests and giveaways is another great way to incentivize participation. These can be tied to different forms of engagement, such as the best user-generated content submission or the most referrals. Contests and giveaways keep the community lively and give members something exciting to look forward to.

Lastly, offering promo credits for social shares and reviews can encourage subscribers to advocate for your brand beyond the email environment. This not only increases engagement within the community but also extends your brand's reach and visibility.

What's Next?

In conclusion, building a committed community through your email marketing platform involves a blend of strategic tactics that foster two-way conversations and incentivize participation. By simplifying the signup process, regularly engaging your subscribers through newsletters, leveraging user-generated content, conducting surveys, and enabling real-time interactions, you create a dynamic and interactive community. These approaches not only encourage active participation but also deepen the subscribers' connection to your brand, transforming passive receivers into active community members.

Now is the perfect time to start implementing these strategies to build and nurture your own subscriber list. Focus on creating a welcoming environment, encouraging dialogue, and rewarding engagement to cultivate a thriving community.

With SendX, you can easily create compelling signup forms and embed them on your website to simplify the subscription process, ensuring a seamless entry point for your potential community members. The platform offers advanced segmentation features, allowing you to personalize your newsletters and communicate with your subscribers in a way that resonates with them, fostering meaningful two-way conversations. Claim your free trial of SendX here.

Remember, the cultivation of your membership base is an ongoing journey that requires consistent effort and innovation. By committing to these strategies, you're not just growing a list of email addresses—you're fostering a vibrant community that can significantly contribute to your brand's success and sustainability.

Make Your Email Marketing Profitable


Priya Nain

Product & Email marketer at Mindvalley. Making stuff less boring to read. Infrequent Trekker. Nice girl, rarely mean.