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Personalized popups in emails
Reena AggarwalFeb 19, 2024 7:31:52 AM8 min read

What Are Personalized Popups in Emails? And How to Ensure Their Effectiveness

Personalized popups in emails are targeted messages that appear when a recipient opens an email.

Email popups play an integral role in email marketing campaigns. When executed properly, personalized email popups allow businesses to provide a customized experience based on the interests, attitudes, and behaviors of subscribers.

Additionally, email popups are an ideal way to capture attention and prompt the recipient to take a particular action, such as clicking on a link or buying a subscription.

This is especially important if you have a large email list size, of over 100K. You need to get email popups working for you, because it maximizes the chances of the recipient becoming a paid customer.

Let’s explore how to leverage popups in email to better connect with your audience.

Table of Contents

The Basics of Personalized Popups

Personalized popups are interactive messages that appear on a webpage often triggered by a user’s behavior or interests.

Personalized popups can target visitors based on their geographical location. There are also timed popups that can be triggered after a certain amount of time spent on a page.

Types of Personalized Popup Content

Several types of content can be personalized in popups. Here are some examples:

  • Offers: This includes discounts, special deals, or coupons targeted to users based on their browsing history or demographic information.

Such offers often have a limited duration to persuade reluctant buyers by creating urgency for the offer.

For example, in the image below Kylie Cosmetics employs location-based personalization to notify visitors from various countries about their shipping discounts.Email popup example 1

Source: <Kylie Cosmetics>

  • Recommendations: These involve suggestions for products, services, or content that the user may be interested in based on their purchase behavior. This helps them discover relevant items.
  • Welcome Messages: These include custom greetings and tips for new visitors. This popup from Nickey Kehoe is an example of a welcome popup. It appears shortly after accessing the website, welcomes the visitors, and asks them to sign up to be a part of its online community.

Email popups example 2

Source: <Nickey Kehoe>

  • Surveys: These are short questionnaires tailored to gain insights from specific users. In the example below, Miro uses a survey popup to get feedback from subscribers about their experience with the company.

email popup example 3

Source: <Really Good Emails>

  • Notifications: These popups contain alerts about events or sales that interest the users. Notification popups can offer real-time assistance to visitors who are struggling to find what they are looking for.

Benefits of Personalized Popups

Personalized popups provide several benefits to both businesses and customers. Let’s discuss some of the important ones.

Increased Engagement and Conversion Rates

Tailoring messages and offers based on individual interests and behaviors can lead to higher open and click-through rates. When customers feel like the content is personally relevant, they are more likely to engage with it.

This could translate to increased sales and other desired marketing actions.

Improved User Experience and Relevance

Using data to customize content helps ensure that customers receive the information that is most pertinent to them. With personalized popups, customers feel like their needs and preferences are understood and accommodated.

Hence, the personalization makes for a more relevant and impactful experience.

Enhanced Customer Relationships

Personalizing interactions and communication helps to build rapport and loyalty with customers over time. This can strengthen the relationship between a business and its customers.

Strategies for Effective Personalized Popups

To ensure that personalized popups are effective, there are a few key strategies to keep in mind. Here are a few.

Segmentation and Targeting for Personalization

The foundation of effective personalization lies in understanding your audience. You can’t use similar popups for emails and call center software. You need to create separate types of popups for different channels to provide a more personalized experience to your audience.

To ensure your email popups hit the mark, segment your email list into distinct groups based on shared attributes like demographics, location, browsing history, or purchase behavior.

Leveraging Customer Data for Dynamic Content

Use details you have gathered about subscribers, like name, location, or purchase history, to fill up personalized popup fields for your email outreach.

For example, you can include a customer’s first name in the subject line or reference their city in the email body.

Behavioral Triggers and Timing

Send a popup email when a customer takes an important action, like abandoning their cart or browsing a certain product category.

Timing the message to match when they are most likely to engage, based on their unique behaviors, can result in the best response.

Implementing Personalized Popups

There are different aspects to consider to effectively implement personalized email popups, from choosing platforms to crafting compelling content. Here are some of the most essential aspects to look into.

Email Marketing Platforms with Popup Capabilities

Select a platform that offers robust popup functionality, whether built-in or through email marketing integrations, to automate your email campaign. These tools allow you to create email popups triggered by actions like email opens, link clicks, or time spent reading.

SendX is one such platform that offers email popups for businesses to capture leads.

Email popup forms in SendX software

 Source: <SendX>

Design and Placement of Popups

Place email popups strategically within your email—at the bottom of the content or in the center, for example. The goal is to avoid areas that might hinder email readability.

Also, use eye-catching and responsive designs, with compelling images, and clear calls-to-action.

Creating Compelling Popup Content

Develop email popup content that provides value to your subscribers while also achieving your business goals. This could include:

  • Exclusive discount codes or coupons to drive sales.
  • Social media follow buttons to increase engagement.
  • Links to gated content to capture leads.

Crafting compelling email popups takes time and expertise. If your internal resources are stretched, consider outsourcing email marketing to maximize the impact of your popups without sacrificing other business priorities.

Measuring and Optimizing Popup Effectiveness

Popups can be a powerful tool for driving conversions, but it is important to measure their effectiveness and continuously optimize them for optimal performance.

Here are some of the ways to measure and optimize popup effectiveness.

Key Performance Indicators (KPIs) for Personalized Popups

Key Performance Indicators are key metrics that reveal the performance of specific aspects of a campaign or strategy.

When it comes to email popups, the following key email marketing KPIs play a pivotal role in evaluating their effectiveness:

  • Open Rate: The percentage of recipients who opened the email containing the popup. You can improve the open rate by optimizing your email subject line and sender details.
  • Click-Through Rate: The percentage of recipients who clicked the call to action in the popup. To ensure people click the CTA and take the desired action, make your popup highly visible and compelling.
  • Conversion Rate: The percentage of recipients who completed an, such as purchasing a product, or signing up for a service.
  • Email Signups: The number of signups generated by each popup. This is an important KPI for email popups that are designed to collect email addresses.

A/B Testing and Data Analysis for Improvement

A/B testing is an efficient technique for improving the effectiveness of your email popups. It involves creating two versions of the popup (the original and a modified version) and displaying them to various visitor groups.

You can analyze the data from your A/B tests to identify the most effective elements and make changes to your email popups accordingly.

Tools like Google Analytics and GMass can help analyze popup data and gain valuable insights.

GMass campaign report

Source: <GMass>

GMass's functionality is integrated into Gmail, and it can access popup data directly from Gmail.

Best Practices for Ensuring Effectiveness

Here are some best practices you can follow to ensure that your email popups deliver the desired results.

Respecting User Preferences and Privacy

When sending personalized email popups, always respect the user's email preferences and privacy. Only send popups to users who have explicitly opted in to receive them.

Be transparent in how you collect and use personal information to customize content. Make it easy for people to unsubscribe to your emails and state clearly how users can opt out of popups.

For instance, you can send email popups email to promote new articles and trending topics such as mobile banking industry trends to send targeted relevant audiences with a personalized email template.

Customizing Popup Design to Match Brand Identity

Personalized popups should reflect your brand's visual identity to appear authentic to recipients. Use your brand's colors, fonts, and logos to create a seamless experience.

Avoid clutter that could distract from the message. The popup should capture attention without seeming over the top.

Real-World Examples of Successful Personalized Popups

Here are some real-world examples of successful email popups:

  • AliExpress, an online marketplace, utilizes a variety of email popups to engage and convert users. Here’s an example of an email popup where the company has sent a personalized offer based on the user’s wish list.

AliExpress email popup

Source: <Pinterest>

  • Amazon employs email popups to incentivize shoppers to make a purchase.

Based on customers’ browsing history and purchase behavior, it shows popups with personalized product recommendations they might be interested in. Here’s an example.

Amazon email example

Source: <iunera>

Potential Challenges and Solutions

Just like any relevant email tool, email popups have their own set of challenges that must be resolved to maintain their efficacy. Here are some key challenges and their solutions.

Balancing Personalization with Overloading Recipients

Finding the right balance between overloading recipients and offering relevant experiences is one of the major challenges of using email popups.

Although cold email personalization can increase user engagement, an excessive number of email popups can be bothersome and overbearing.

Marketers should limit the frequency of email popups to avoid overwhelming recipients. Only use a popup when there is a highly relevant message to convey.

Handling Popup Blockers and Compatibility Issues

Another challenge with email popups is ensuring their functionality across different browsers and devices.

Many email clients like Gmail and Outlook allow users to block email popups by default to prevent spam.

You should also ensure your email popups are designed to display properly across different devices and screen sizes.

Also, make sure you verify your email list to check the validity of your subscribers. Then, test the popup with different email clients and mobile devices before launching a campaign.

Bottom Line

Email popups have emerged as a game-changer offering a dynamic way to tailor your messaging and deliver relevant content to individual subscribers. If you have a large list size, then you are really in the game to skyrocket your conversions and thus, the revenue, and email popups can make you a real winner.

The ability to reach subscribers with customized content and encourage interaction is something all businesses should take advantage of to boost their conversion rates.

Make Your Email Marketing Profitable


Reena Aggarwal

Reena is Director of Operations and Sales at Attrock, a result-driven digital marketing company. With 10+ years of sales and operations experience in the field of e-commerce and digital marketing, she is quite an industry expert. She is a people person and considers the human resources as the most valuable asset of a company. In her free time, you would find her spending quality time with her brilliant, almost teenage daughter and watching her grow in this digital, fast-paced era.